If you want to retain just the tickets alone,you may just delete all other information from the application manually and then follow the procedures below.
From your current server:
Step 1: Stop ManageEngine ServiceDesk Plus service.
Step 2: Take a backup, From the command prompt, go to ManageEngine\ServiceDesk\bin directory and execute the command backUpData.bat to start the data backup.
cmd> ManageEngine\ServiceDesk\bin
cmd> backUpData.bat
This backup will be stored under the 'backup' folder in ServiceDesk Plus Home directory.
On your new server:
Step 3: Install the application.
Step 4: Invoke ChangeDBServer.bat under ManageEngine\ServiceDesk\bin folder.
Step 5: Provide the details of the new SQL server. For example, assume your new SQL server is 2008 64-bit. Enter the Host Name, Username and Password. Click Test to check the connectivity with the SQL server. The message should say “Connection Established”. Click Save.
Step 6: Start and stop the ServiceDesk Plus server once.
NOTE: A database called ServiceDesk would be created in the New SQL server.
Step 7: Now invoke restoreData.bat under ManageEngine\ServiceDesk\bin folder. The data should be restored under your MSSQL server instance using the backup file that had been taken previously.
Step 8: Start ManageEngine ServiceDesk Plus service once the restore process is complete.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
From your current server:
Step 1: Stop ManageEngine ServiceDesk Plus service.
Step 2: Take a backup, From the command prompt, go to ManageEngine\ServiceDesk\bin directory and execute the command backUpData.bat to start the data backup.
cmd> ManageEngine\ServiceDesk\bin
cmd> backUpData.bat
This backup will be stored under the 'backup' folder in ServiceDesk Plus Home directory.
On your new server:
Step 3: Install the application.
Step 4: Invoke ChangeDBServer.bat under ManageEngine\ServiceDesk\bin folder.
Step 5: Provide the details of the new SQL server. For example, assume your new SQL server is 2008 64-bit. Enter the Host Name, Username and Password. Click Test to check the connectivity with the SQL server. The message should say “Connection Established”. Click Save.
Step 6: Start and stop the ServiceDesk Plus server once.
NOTE: A database called ServiceDesk would be created in the New SQL server.
Step 7: Now invoke restoreData.bat under ManageEngine\ServiceDesk\bin folder. The data should be restored under your MSSQL server instance using the backup file that had been taken previously.
Step 8: Start ManageEngine ServiceDesk Plus service once the restore process is complete.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice