Re : System-wide time spent report
You get enough requests for this report on the forums that you should probably look into including it by default somewhere.
View ArticleImport samaccountName for Manager Field from AD
So I created a manager field for importing requesters, but it keeps coming back with the CN instead of the samaccountName, which I guess is the default for that field when I pull it up in powershell....
View ArticleChatt settings
HiI am trying the new chat function. Buy it have a very difficult settings. I can only exclude stuff.How am I supposed to block all our 5000 requesters in 15 sites and allow just two requesters?? There...
View ArticleRe : System-wide time spent report
Thank you for the link. What parameters will I need to change to get current data? This doesn't seem to produce any results as-is.Thanks,Dallas
View ArticleRe : Question about notification on request closure
Agreed -- same in our environment. Users do not want to receive notifications everytime a technician makes a change within the ticket. SD 9311 EnterpriseMS SQL-------------------------Ottawa - Canada
View ArticlePurchase Request
Hello, We would like to use the Purchase module of ServiceDesk to track our Purchase requests.Is there a way to disable to Purchase Order portion where we currently have another system to handle...
View ArticleRe : I would like to generate a report and include the task worklog in the...
I have the following but it needs tweakingSELECT wo.WORKORDERID AS "RequestID", wo.TITLE AS "Request Title", aau.first_name "Requester",AaaContactInfo.EMAILID "Email",ct.DESCRIPTION AS "Time Spent...
View ArticleRe : Chatt settings
The only way I think that you'll be able to accomplish this goal at this time is to create a separate site and only include the two requesters in that site. And then you can exclude the chat for...
View ArticleSDP Scheduled Reports do not run
Hi,I'm having an issue with scheduled reports where i can set up a schedule, it shows when it is supposed to run, but they do not ever run on the schedule. They may send one time, but this is it....
View ArticleRe : Change Module Questions
I'll be watching for these changes as well. Specifically for the change ticket form to specify the Implementer since it is different for different changes.
View ArticleUpload multiple Purchase Request from csv or xls
The purchasing team would like a feature to upload Purchase Request from csv or xls file.
View ArticleRe : SD doesn't start
Hi,Follow the procedure below and check if the application starts.1. Launch services.msc and stop the service 'ManageEngine ServiceDesk Plus'.2. Launch the Task Manager, go to the processes tab and...
View ArticleRe : CAB Approval - Python
Thanks for the update.Please keep us posted if you need any further assistance with custom scripts.regards,Gopinath.B
View ArticleRe : Question about notification on request closure
Thanks to both of you for your responses. I was pretty sure that was the answer but confirmation is always good. That makes a lot of sense, and yes, we're hearing some of the same concerns. I...
View ArticleRe : Scheduled report problem
Hi Dinesh,Step 4 appears to have fixed the issue on its own.Many thanks for your help.
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