Re : 1st level resolution rate
For me: MySQL / 8105Rate by level and also add the time taken to escale from 1st level to 2nd LevelThnx!
View ArticleRe : ServiceDesk Plus 8122 Released [only EXE/BIN]
Dear support, Will change to Postgres SQL affect existing query reports? Also can you advise what is the advantage of Postgres SQL. Regards,ALoysius Tan
View ArticleRe : Integrated Chat
Ed,As said in the above post by Maljeev:If you have ManageEngine DesktopCentral,the integration with ServiceDesk Plus will give you the chat functionality.Besides,we are working on a separate chat...
View ArticleRe : Flowchart
Refer to the PPT in the link given below which has flow chart for each module:www.manageengine.com/products/service-desk/servicedesk-plus-8-overview.pptxRegards,Priya KSDP Support - FAQServiceDesk Plus...
View ArticleRe : Powerful Reporting
Please provide us the following details . Your version and build number of Service Desk plus. Database type (MySql or MsSql) The required fields and brief description of the fields You can also refer...
View ArticleRe : ServiceDesk Plus iPhone App Confguration Help
Please let me know the build number of the application from About link. It would be helpful if you can send me some screen shots of this issue.Also are there any duplicate account for your name under...
View ArticleRe : 1st level resolution rate
You can take report of count of requests closed by each group ,using the default custom matrix reports.Go to reports tab -->new custom report -->choose the matrix report option -->choose...
View ArticleRe : Asset report
We record only the change of ownership (user/site/dept) and the scan history in the database.Can you please let me know whether you are looking for scan updates or the manual updates of the asset...
View ArticleRe : 1st level resolution rate
Hi Rachana, In our case the request is always re-assigned to the 1st level group for request closure. What we need is the number of requests that 1st level was able to close without assistance of...
View ArticleRe : ServiceDesk Plus 8122 Released [only EXE/BIN]
Hello,If you've not seen this it might provide a bit of background to the changehttp://www.manageengine.com/postgresql/index.htmlregardsset3 Solutions
View ArticleReports - Category, subcategory and objects in the same report?
Hi!Now I have three different charts, one with category, one subcategory and one with object. I would like to have all this in ONE chart. So my question is if that is possible?RegardsAlex
View ArticleUnable to create a software license
I am unable to create a new software license for one particular adobe product. creative suite 6. I was able to create a license for another adobe product. So not sure what the problem is. I enter...
View ArticleInformation obtained fromscanning access point
hiWhat are the information obtained from scanning access points?Also, how do I scan access points?(I don't see [SCAN]button under Access Point.)Thank you,Nanceee1
View ArticleRe : Asset report
Thank you for the response.I am not looking for the scan changes, just when the asset is changed from "In Use" to "In Store" or any other status changes. I see that this is in the history of the asset....
View ArticleHow to handle technicians leaving?
Curious on best way to handle a technician leaving. I don't want to lose her history, but I want to free up the license that she was using. I don't necessarily want all of her old items to be moved...
View ArticleRe : How to handle technicians leaving?
Hi Pageda What I do when a technician leaves is to just remove the logon, this will free up your licence. I then remove the technician from all sites so they do not appear as an available technician....
View ArticleRe : How to handle technicians leaving?
As Craig had mentioned you can remove the login and retain the Technician or you can delete the Technician. Deleting the Technician will not affect any of their completed requests. However the Pending...
View ArticleRe : Attachments in notification e-mails.
Hi Thomas,Thank you for the suggestion. We have this requirement in our feature list with the id SDF-46824. We will look to include this feature in a future release.K. Andrew NavinSDP Support -...
View ArticleRe : Reports - Category, subcategory and objects in the same report?
Hi Alex,If you are looking for a report to list all the Categories, Sub-Categories and Items you can use the below query.SELECT CategoryDefinition.CATEGORYNAME 'Category...
View ArticleRe : Removing Attachments from Contract record
We request you to execute the query given below under Reports-> New Query Report and send us the output along with the name of the attachment you are trying to delete so that we can provide you with...
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