Re : SPD 8217 to 9000 Update Fail
Log files are missing. Please upload the updatemanager.log files.Regards.Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Custom Report: List of Open Requests
Hi PatrickN,Database : MSSQLSDP Build : 8200 to 9000Thank you for contacting support. Please check the below query and get back to us , if you have any clarifications with this.1) Requirement :...
View ArticleRe : Modify forward personal request
I'm sorry I did not solicit the request.Usually leave me a ticket number e.g issue id SD-0000 , this time I do not believe you left me. ThanksDaniel
View ArticleRe : Problems with New Purchase Orders after Update SDP 9.000
Hi Lincon,Thanks for the update. RegardsCharlesSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : network scan returns ip adres
I did some checking, and it appears that some ip addresses cannot be resolved. So when that is solved, the ip-addresses must be resolving to (i hope)Regards,Jeroen
View Articlecustom icon in service catalog
1. How to add icons to a new service catalog category on servicedesk plus Profesional edition, is there a way to do this ?2. How the servicedesk plus software choose the icon that appear when you...
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Re : Requests open and closed within last quarter
Hi, Thank you for contacting support.Reason for the Error : You have given the created time in "Column Grouping" and "Group by"Try the below format , you can get the reports as per your...
View ArticleRe : Auto-close request with resolution
ok, not a problem.I've got some informational requests that can be closed, because we've just want to notify tech that request is created and then we can close it with a standard resolution.Request 1:...
View ArticleRe : Update Failing 8217 to 9000
Please go under ManageEngine\ServiceDesk\fileattachments folder and create a file (say for example test.txt) and try upgrading again and see if the upgrade goes through.MaljeevSDP Support -...
View ArticleRe : Backup Loops After Upgrade to SerivceDeskPlus 9
No luck after the update and the recomendations. It's been more that a week since were're able to perform a bakcup. Please help! Info in email fetching MAIL_FETCHING - - Error Mar 6, 2014 07:15 AM...
View ArticleRe : Attachment with two consecutive spaces in filename are not forwarded...
Hi all,We acknowledge this as an issue. Please make use of reference number SD-55882 for further queries.- Aakash RServiceDeskPlus Development Team
View ArticleRe : Task order
Let me forward this requirement to the development team to sort Task by status.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Round Robin style technician selection Question.
The option want you have asked over to move the ticket to next level technician when it is not resolved is unavailable in the application for now. Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Service Catalog IE11
Use this feature ID SDF-55631 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Report from Status
Dear masoudmozafari,The requested report cannot be taken due to datamodel restriction.We are currently working on datamodel changes to provide these types of report. Please refer to the following forum...
View ArticleRe : Ticket Aging report for certain Groups
Hi,Please use the below query.SELECT MAX(qd.QUEUENAME) "Group", MAX(ti.FIRST_NAME) "Technician", COUNT(WORKORDER.WORKORDERID) "Total Pending Count",COUNT(CASE WHEN extract(epoch from(now()::TIMESTAMP...
View ArticleRe : SDP 9002 High memory usage while and after asset scan
Hi Ben,I am sorry for the inconvenience caused, please follow the steps in the link given below to increase the java memory size on the application based on the RAM on the server. I will have one of my...
View ArticleRe : SDP 9002 High memory usage while and after asset scan
Hi Ben,http://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html#qRegardsCharlesSupport TeamSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleHow to use downgrade rights properly
I'm beginning to use the Software asset tracking within Service Desk, and am happy to see the 9.0 version with many additional capabilities. Right now I'm trying to track my Autodesk licenses. Under an...
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