Re : Merge Requester not working on 8125
Remove the files related to User merging tool which you have placed on the folder. Reconfigure the Tool and check whether this issue is resolved.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Incident CATALOG???
Got it. Let me forward this requirement on Incident template to the development team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
Hey Uma--were you ever able to get the demo build updated? Thanks!
View ArticleRe : SDP 8.0 beta - Deleted all product type list - Assets / Resources still...
If you have assets under the Products which you want to delete, you have to delete those assets and delete the Product. However if you have used the product in PO, then the PO has to deleted. Similarly...
View ArticleRe : Smarter task templates
Not sure whether I got your requirement properly, in task notification, you have a variable Associated to. This variable will display the link of Service request/incident/Change to which this task is...
View ArticleRe : Notification destination based on time of day
example for us:Notifications for requests which arrive between 6pm and 8am should be emailed to a single out-of-hours technician address.During normal office hours (8am-6pm for us) email notifications...
View ArticleRe : Unable To Sort By Numeric Fields
This issue is yet to fixed in the Product. We'll let you know once this issue is fixed.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : How do you view a query
You can execute the build in report by clicking on the report title. Once the report is executed, you can click on show query option to get the query. This works for Administrator role.Regards,Priya...
View ArticleCan't give Poor or Very Poor results on surveys ???
We have a survey we have been using for 3 years, with 3 questions all of which have "Very Poor" "Poor" "Good" "Very Good" as the responses. If you pick "Very Poor" or "Poor" we get the following...
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
Hi Bla4free,I missed to verify if the build has been updated. Will follow this up ( our team might have missed this due to validation activities).Wish to update on the progress of the release...
View ArticleRe : Migrating/Cloning a Production instance
Hi,Refer to the link given below:http://www.manageengine.com/products/service-desk/faq-general-modules.htmlYou can look at the title Moving ServiceDesk Plus.Regards,Priya KSDP Support - FAQServiceDesk...
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Re : Customise web portal
please see below screen shot. Is it possible to edit this to say "Example: 1234567 & Jsmith" to make it clearer to our users what they need to type in username Thank you
View ArticleRe : Task Report
Its mysql. Thanks & Regards, Gaurav Jetly | Director, IT | Cloud & Hosted Services | Kronos Incorporatedtel: +1 978 947 5125 | mob: +1 978 987 7704Kronos | Time & Attendance • Scheduling •...
View ArticleRe : need a report of assets with attached files
1) MYSQL2) 8.1.0 Build 81233) a) assets with attached Name Service Tag Model Last logged in user Name of attached files if it is possible b) assets with...
View ArticleRe : Resource booking feature
Hello! Is there any progress on this feature? Most organizations have 'loaner' assets. Would be helpful to reserve assets for a user for a specific time frame. Thank you.
View ArticleRe : need a report of assets with attached files
1) MYSQL2) 8.1.0 Build 81233) a) assets with attached Name Service Tag Model Last logged in user Name of attached files if it is possible b) assets without...
View ArticleRe : Unable to create a software license
Please send the above requested information to support@servicedeskplus.com referring this forum post so that we can analyze this issue better. If you have already sent us the logs please provide me the...
View ArticleServiceDesk Plus Development Bug Tracking / Feature Requests
Greentings All - I am a new member to the community, am using the trial of ServiceDesk Plus, and am ready to propose purchase of Enterprise, but my experiences in clarifying bugs and announced features...
View ArticleRe : Notify editor when a request is waiting for update
Check out the below Online guide link to understand "Service Request Editor".http://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.htmlK. Andrew NavinSDP Support -...
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