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Roll back to old version after 8200
Build 8200 destroyed my installation of SDP, so I need to roll back to an older version.I have downloaded the .EXE from the archive siterenamed the old ServiceDesk directory (to ServiceDesk_Old)Used...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
If you want to upgrade your production SDP, you need to download the ppm service pack file and apply it using UpdateManager.bat. If you downloaded the SDP 8.2 installer and trying to upgrade your...
View ArticleDotnetNuke - Service Desk API - Authernicate
Hi, One company has been asking me if it is possible to create a Custom Authentication Provider for DotNetNuke that uses Service Desk Plus. Is it possible to authenticate Requester Self-Service...
View ArticleRe : Roll back to old version after 8200
Hi,Please send us your email address and your direct contact number to support@servicedeskplus.com, so that we can call and assist you accordingly.Also please refer this forum link for...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Hi User,Autoback of data will be taken before upgrade. The backup (.data file) will be available in <sdp_home>/backup directory. You can download the corresponding build at :...
View ArticleBuilt in Administrator account
Hello,can the built in Administrator account be updated to a different login ID and enabled to support AD passthru authentication?Right now, when I open SD+, I'm logged on automatically with my Windows...
View ArticleRe : Amendment to existing query report
Hi,Thanks for your reply. Unfortunately both the above variation and the original report are returning the following error with version 8.2.0 Build 8200:java.sql.SQLException: Base table or view not...
View ArticleRe : Project management Report queries
I agree with the original poster. While the ability to report on tasks is helpful, the inability to report on hours used in projects is a glaring omission (as is also the case with 'problems').
View ArticleRe : Feature Request: Set project owner when creating a project
Thank you for your feedback. Let me forward your requirement to add the Project owner at project creation to the developement teamRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Views for Requests
We have considered this onto our Feature's List and you may further track the feature with a Feature ID: SDF-50273. To have different types of request list view.First one which show the basic...
View ArticleRe : Survey Configuration and enable/disable for specific requester
We have this feature added in our product roadmap. Refer to the feature id SDF-48909for reference.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail Fetching Monitoring
You can enable the Notification Send notification when application error occurs under Admin-->Notification rule.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Swapping service request and incident requests and vice a versa
This feature is yet to be available. We are in planning stage of this feature.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Question about TimeSpent
Got your point. However there is no separate view to show all the worklog added by the technician. Let me forward your requirement to the development team.Regards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : Survey Configuration and enable/disable for specific requester
Hi Team, I need the same functionality. Thanks, Mauricio
View ArticleRe : "Time taken to assign "reports
I'm looking for a similar report.MS SQL, ServiceDesk build 8127I'm looking for a report that we can run weekly that shows all the tickets in the last week that were *not* assigned to a group AND *not*...
View ArticleRe : Reply cc
I think the cc: to the Servicedesk email on an outgoing reply is superflous for this reason:If you move a request which arrived by email from one support group to another and the 2nd group has a...
View ArticleSD 8.2 Purchase Order Module Issue.
Updated to 8.2 today and have issues with the Purchaase Order Module now. The submit for approval option is missing under Actions. We were able to create Puchase Orders but they only sit in Open...
View ArticleRe : Service Desk Plus with IT Project Management release 8200 is not what is...
We update to 8.2 this morning. Opened up new forums on issues found.
View ArticleLimit size in the description field - SDP 8.1
Hi guys,recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html)....
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