Re : Xerox Printers not scanning
This seems to have worked for everything except the Pro90. Any other ideas for it? I think its the oldest one we have but don't know if that means anything. Thanks for the help! Shane
View ArticleSites list is empty under technician view
I have all my sites listed under admin -sites. But when i go to the technician window to assign them, the list is empty. How do I get my sites to show up?
View ArticleSLA report for a specific department compared to all departments
Can you help me generate a MSSQL report showing a specific department's SLA % compared to the SLA % average for all departments?Time period = prior full monthSLA % = (SLA Met / Open) * 100Is there any...
View ArticleRe : Open Tickets by month
I'm assuming this is reporting both service and incident requests?Can you add a 3rd row for % Completed?(Completed / Created) *100
View ArticleRearrange Home Screen
Can someone identify which file I can edit to adjust the layout of the main page for Requestors? Specifically I'd let to get rid of the far right column where the video link currently lives. I've tried...
View ArticleRe : CMDB - Search from Home page
Use this feature ID SDF-50774 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Possible to remove/disable formatting tools in the application
Yup, I can understand your requirement. Use this feature Id SDF-45971 as a reference.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Android App for ServiceDesk Plus Released
@mauriciofuentes: Try with the latest version(1.2) of the App to get proper login failed error messages. Android App support is for 8200 & later versions, so you may need to upgrade to the latest...
View ArticleRe : Service Desk Plus from Android
You can try the Android App available at Google playIt supports from build version 8200 & later.
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Broken Attached Image in description after editing ticket
I'm having an issue (that only occurs sometimes) but is a pretty big nuisance. A requester puts in a ticket with an attached image; I then go in and edit the ticket in order to set the request...
View ArticleRe : Android Apps ManageEngine Servicedesk
You can check the latest Android App in the Google play. For more info please refer this link
View ArticleRe : ServiceDesk Plus App.
You can check the latest Android App in the Google play. For more info please refer this link
View ArticleChange Recommendation History
Hi, Where can I find the log indicating the Change Recommendations (from CAB member) and Approvals (by Change Managers)? It seem that the History only logs the changes in CAB -group members. The...
View ArticleRe : Feedback's on Project Management module
I agree with the print/export. At minimum should be a PDF export. It would be better to allow import/export in MS Project format.
View ArticleRe : Rearrange Home Screen
Thanks for the tip. I got rid of the link and the portal text. Now onto removing the third column altogether.
View ArticleProject Milestone Status Question
I have a project open. The 1st milestone is closed. I added a task to the milestone, but the milestone stayed closed with 8/9 tasks completed. Is this the correct behavior?
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