For completeness the instructions for the various available database
options are as follows
You
can update the Title delimiter in the DB by using the following query.
update globalconfig set Paramvalue = '**'
where parameter = 'Title_Delimiter';
To Connect to DB:
For MSSQL database,connect to the query
analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database
following the below steps and then execute the queries.
Open command prompt on the application server,connect to the
folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database
following the below steps and then execute the queries.
Open command prompt on the application server,connect to the
folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
You can find what DB you are using by running the
changedbserver.bat file that can be found in the SDP-HOME\bin
folder on the server.
Once the update query is executed, please run the following
query to confirm the update.
select * from globalconfig where parameter = 'Title_Delimiter';
Now, you will have to edit the
Notification Templates and change the ##$ReqeustId## by
**$RequestId** and this will be title delimiter from now on.
IF you do have a test setup , i would highly recommend that you
try it on that before making changes to the production.
Best Regards
set3 Solutions