Hotfix 8202 over SDP 8200 has been released and can be downloaded from the URL below,
http://www.manageengine.com/products/service-desk/service-packs.html
New Features in 8202
SDF-50337 : Option to configure actions on a Incident/Service Request to other external applications through a XML configuration. For eg. customer's can create action like 'Create a new account' to be displayed on the 'New Hire' template and when invoked from the Request details page, can plugin their own code to create an account in the ActiveDirectory by pulling the required information from the corresponding request. There will also be options to add notes, add resolution and to update a request upon response from the action.
SDF-50417 : Option to convert a Incident to Service Request is introduced.
SDF-50336 : Enhancement to the Admin > General > Theme section, where customer can now configure the color of the LHS and RHS section headers and their font colors.
SDF-50415 : Request notes section has been enhanced from a textarea to a rich text area with options to make a text bold, underline and italic. This will be available for the Request module in the first phase.
SDF-50412 : Mobile Devices (IPhone and IPad) once scanned through ManageEngine DesktopCentral can be pushed to ServiceDesk Plus and these devices would be added as assets in SDP under product types - Smart Phone and Tablet.
SDF-50416 : In DC Integrated mode (DC version 80237 and above), option to start a chat session with the requester will be available. Also, the chat conversation can be added as note or as resolution or can be created as a new ticket.
SD-24903 : Cost Center Code(CCC) character length is increased from value 25 to 250 for user convenience.
SD-49676 : Recently viewed Project's are not displayed in the recent items section.
SD-49825 : During inline edit of requester's information from a request details page, if a numeric field value is submitted without entering a value, a NumberFormatException is thrown at the background.
SD-50284 : Unable to add worklogs for a request.
SD-49747 : If the request is created through e-mail with inline image(without extension), then mails sent from servicedesk plus with this request description will not be shown properly in their mail client.
SD-46347 : Selecting a 'service category' from 'service catalog quick menu' in requester login throws http 400 error.
SD-50086 : Reopened status set as wrongly when requester reopened any onhold tickets by replying from his login.
SD-50236 : Slow Performance while creating and replying request.
SD-48838 : Option to edit and close Purchase Order is opened for modify PO privilege technician.
Regards,
Jeykar
ServiceDesk Plus Team