Request for asset report - scanning agent and specified software
Dear Support,Can I please have a query compatible with build 8123 and MSSQL as follows:Specified software (eg Mozilla Firefox) of my choice installed on Assets with a SD scanning agent and last scanned...
View ArticleRe : ServiceDesk Admin Password Reset
Are you using Pgsql / MSSQL as the database. If you are using MSSQL has the database, please check the collation set for Servicedesk database. SQL_Latin1_General_CP1_CI_AS Regards,Priya KSDP Support -...
View ArticleRe : problem importing from AD
Please send us some screen shots of this issue. Also perform a AD import of users and send us the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : "Time taken to assign "reports
Could you please send your contact details to the mail address " servicedeskplus-support@manageengine.com " along with this forum link ?regards,Rachana Apu SDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Median Age Pending Tickets
Please find the queries below .You can run them under reports tab -->new query reports section.select avg(DATEDIFF(d, DATEADD(s,DATEDIFF(s,GETUTCDATE() ,GETDATE()) +...
View ArticleRe : Over due flag is not appear
i'm having the same issue on 8.2 8201, new installation so still testing and setting up SLA's. but my sla is not sending an escalation, and the tickets are not showing overdue.
View ArticleRe : Over due flag is not appear
this is not working for me either. any resolution on your problem?
View ArticleRe : Will it be posible to change the blue section box color ?
The option to change the section box color will be introduced in 8202.We have taken the below feature to our Features List and you may track this further with a Feature ID:SDF-50535. Need an option to...
View ArticleRe : Daily Status Report
Please confirm the database that you are using for servicedeskplus.regards,Rachana ApuSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Summary Report
For mssql :select sum(case when sdf.statusid=1 then 1 else 0 end) 'Count Of Open Request' ,sum(case when sdf.statusid=3 then 1 else 0 end) 'Count Of Closed Request', sum(case(isoverdue) when 1 then 1...
View ArticleServiceDesk Plus 8202 Released
Dear Users,Hotfix 8202 over SDP 8200 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 8202 SDF-50337 :...
View ArticleRe : ServiceDesk Plus 8202 Released
SDF-50417 : Option to convert a Incident to Service Request is introduced.My God! Do not believe it! waited so long .. thank you!!
View ArticleRe : Deleting Support Groups
Hi, The first bit works and i have found the group ID, however the 2nd part fails with the below error. java.sql.SQLException: Invalid object name 'changetotaskdetails'. at...
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Re : Imformation to Users regarding text colour in the latest version of SDP...
Actually, can you also tell me what/where to put to change the mouseover colour as well please?I still don't like the blue that's there either. Cheers,Dean
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Re : ServiceDesk Plus 8202 Released
SD-50284 : Unable to add worklogs for a request => This still does not work in 8202 : the page keeps looping (cf attached screenshot).
View ArticleRe : Feature request: unified update buttons
Use this feature Id SDF-50546 as a reference to this case .Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SLA violation warning notification
To configure SLA escalation, go to Admin--SLA. Edit a SLA and configure the level of escalation. Escalations can be send for technicians only for now. You configure non login technician with email...
View ArticleRe : Change Approval from Mobile CAB members - How to?
Option to approve the change when servicedesk plus is not hosted and the approver is outside the network is unavailable in the product. Let me forward this requirement tithe development.Regards,Priya...
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