I've actually got a similar issue as well. We're running build 8201 (we recently upgraded from 8105) and
use SSO. Occasionally users will find that SSO fails and when they go
to open up Service Desk, they get the logon screen instead. When they
try to enter their crendentials, it fails to accept them. Closing all the IE browsers/processes (also primarily IE 8) and reopening IE again gets SSO responding. This has been happening on both versions of SDP.
It's not a huge problem but it's annoying to say the least.
It's not a huge problem but it's annoying to say the least.