Re : Variable for Email Notification (Date and time of closing the request)
Currently we do not have a variable for Completed Time on the notification templates and we do have this feature listed on our Feature's List and you may further track the same with a Feature ID:...
View ArticleRe : Update to 8200 failed
The issue is being still analyzed and the reference Request ID is 6828104.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : chrome and incident/service catalog template
We could recreate the same here and the issue is being analyzed and will update you soon.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with restoring data
We have seen few scenario where it throws this error when the backup size is huge,you may follow the below instructions for a temporary workaround: 1.Download and install 7zip on a machine where the...
View ArticleRe : Average time spent on requests closed/resolved with specified time frame...
I'm using MS SQL and getting an error using your query. Version 8.2 build 8202
View ArticleRe : chrome and incident/service catalog template
yes, just noticed today - having that exact issue on chrome.
View ArticleRule to prevent Request Closure until associated Change is completed?
I'm configuring our SDP install and am wondering if there is a way to prevent an Incident Request from being closed before an associated Change Request is completed. I can't seem to find a way to do...
View ArticleAD SSO frequently quits working
We are experiencing an issue where some users can enter their AD username and password and are able to log in or they are automatically logged in then on other occasions it will not let them and in...
View ArticleRe : Deleting Support Groups
The Query worked, but now we have many requests and tasks associated with the Group. Do we have a simple way to make them unassigned. awaiting for your reply
View ArticleRe : ServiceDesk Plus 8202 Released
My "Support Tab" still shows the latest release as 8202. Has that been re-released? I don't see it on the site.We use MSSQL for the database, did the "MYSQL" error affect "MSSQL" as well?Thanks,...
View ArticleRe : generate report with latest worklog
Dear Team,Am also interested in generating request with the latest worklog.Database: MYSQL Version: 8.0.0 Build 8011Columns Required: 6.Awaiting your responseregardsBabatunde Lanre
View ArticleRe : AD SSO frequently quits working
I've actually got a similar issue as well. We're running build 8201 (we recently upgraded from 8105) and use SSO. Occasionally users will find that SSO fails and when they go to open up Service Desk,...
View ArticleRe : Advice needed on ME Query Reports
Hi Rachana,Thank you! The added line works perfectly.Regards,Winston
View ArticleRe : Cannot merge service requests
Hi deanr_me, I can't even convert an incident to a service request in 8202 without a "an error has occurred" message box. Please reproduce the issue and generate the support file, and send it to us at...
View ArticleRe : Will not install on Windows or Linux
Apologies for the bad experience with us,could you please let me know the Ticket ID on which we were working to resolve this issue and we will follow up that quickly and try to get this resolved...
View ArticleRe : Preventing requesters from adding an incident?
Hi Tlcdan,Its unfortunate (for us) as your environment has decided to move out of SDP. The feature of restricting requesters not to create new request is not yet included in the application. This...
View ArticleReques Catalog not working on Firefox 20
Hello, If I open Self Service Portal or the Admin Portal with Firefox (v. 20) and click Regues Catalog -button to open the Template Catagories, I can't select any of the objects. It's as if they...
View ArticleRe : Problem with restoring data
Please delete the existing database from the new SQL server and then Step 1: Invoke ChangeDBServer.bat under [Service Desk-Home]\bin folder. Step 2 Click Test to check the connectivity with the SQL...
View ArticleRe : Summary report - help required
Could you please attach the doc again and mention the database on which ServiceDesk Plus is running.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleUpgrade from 8.1.0 Build 8126 to 8.2 Build 8202
Hi I am trying to update using ManageEngine_ServiceDesk_Plus_8_1_0SP-1_0_0.ppm and it keeps failing with the attached error. Are you able to shed any light on this? Thanks. Richard
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