Sorry if this has already been asked before but I couldn't find anything quite exactly like what I'm looking for. Can I get a query report to show average time it takes for 1st response, organized by Urgency. Filters: Group is Service Desk; Created Time is last month (and one for last quarter). I'm using MS SQL on SDP Version 8.2 build 8202. Thanks and please let me know if there is any more information needed.
Jeff