TIckets are not SLA'ing
upgraded to build 8202 and while we are getting SLA warning emails, the tickets are not actually SLAing when they pass the due time... no flag, etc. Is anyone else having this? I have restarted the...
View ArticleUnable to view the detail of approval request created by my technician
When I was reviewing the approval item of a request being handled by my technician, I found I could not open the approval item to view the detail. Is the problem expected or there a way to view the...
View ArticleAllow to attach document in an approval item
In most case, we need to ask requesters to approve certain document before we continue work on a request. But it seems the attachment function is currently available in the system. Correct me if I am...
View ArticleHelp with query report
Hi, We have created the below new query report, which runs ok, apart from the 'Overdue Status' is always blank? Can you take a look and let us know where this is going wrong? We are using SQL...
View ArticleServiceDesk Plus 8203 Released
Dear Users,Hotfix 8203 over SDP 8200 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 8203 SD-50570 :...
View ArticleRe : Android App for ServiceDesk Plus Released
I just downloaded the app to my Android phone (Samsung SCH-I510) and we use HTTPS protocol (port 443) which I configured in the app but unfortunately I'm not able to connect. Error message is not that...
View ArticleRe : Android App for ServiceDesk Plus Released
I have the app and installed and running fine. But for some strange reason when I set the view to "My Pending Requests or Tasks" it doesn't show the same amount of requests as the website on my PC when...
View ArticleRe : Android App for ServiceDesk Plus Released
Hi Team, I have the same error. Please help me. Thanks, Mauricio
View ArticleRe : SD 8.2 Purchase Order Module Issue.
I do not see the little group icon as show in your image. I just have the + icon to add more levels. What can I do? ********EditApparently my missing icon is in Chrome. IE is fine. Please fix...
View ArticleKPI 1st Response Time Query Report
Sorry if this has already been asked before but I couldn't find anything quite exactly like what I'm looking for. Can I get a query report to show average time it takes for 1st response, organized by...
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Re : Android App for ServiceDesk Plus Released
Hello@itmelo & @mauriciofuentes: did you generate an API key in the technician profile? You have to edit the technician to find the option to generate a key:Marc
View ArticleRe : Android App for ServiceDesk Plus Released
lutschi, that did it! My technician profile and a a few others didn't have the API key generated yet. Thanks for the help!
View ArticleRename Scanned Products
I have a question regarding products that are created by scanning assets (through the agent or through other scanning).Is there a way to rename the scanned products? Our accounting team uses out asset...
View Articleip address
i'm getting scan results from desktop central, but the IP i'm getting is added by some characters , see attached picture
View ArticleWeb services Integration Support for SDP
Many of our clients are requesting for Web services integration support, when implemented this will help many organizations develop integration with other systems more easily specially there are some...
View ArticleRe : notify the requester when a tech replies to the request email
Hi Priya, thanks for your response. will i have to run this for each techinician? as this is happnening for all techs thanks russ
View ArticleRe : Sorry, the page you requested was not found.
This now seems to work even though I have not changed anything.
View ArticleRe : SDP: Link Assigning tickets and notes
Use this feature id SDF- 50639 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Purchase request from requestors
By design, Requester will not have permission to raise a PO. However Requester can use Service request to request for the Purchase of a Product. The technician who is working on this Service request...
View ArticleRe : notify the requester when a tech replies to the request email
Russ,You can execute for the technician email address who had this issue in request you were talking about in this post. Just give the email address of any technician who has this issue.Regards,Priya...
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