SLA escalation can be configured under Admin-->Service Level Agreement-->Edit a SLA and Select the SLA escalation level and the technician who has to be notified.
Do you mean to Say how to configure SLA notification to be sent out people who are not present in the application?
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Do you mean to Say how to configure SLA notification to be sent out people who are not present in the application?
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice