Re : Allow to attach document in an approval item
Currently what we have is option to approve a Request/Service Request and also have options for Technicians and Requesters to add attachments onto the Request/Service Request.Do you mean to say that...
View ArticleRe : Deleting Technical User Groups
Hi,Find one request in your group and query using the RequestID as the workorderid (replace xxxxxx below)SELECT * FROM workorder_queue where WORKORDERID=xxxxxxTat will give your QUEUEID which is your...
View ArticleRe : Service Catalog - Items deleted
Najeeb,Can we organize for a remote session to work on this case? Send us your contact details along with this forum link to Support@servicedeskplus.comregards,Priya KSDP Support - FAQServiceDesk Plus...
View ArticleCMDB adding field & field types
Hey guys, Under Admin you can create new or change existing Configuration Item Types as we all know. May i ask for some enhancements to the available fields that can be added there or have some...
View ArticleRe : Modify forward personal request
I am unable to reproduce this same issue in 8203. Can you try to upgrade your installation to 8203 and check?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Backup-Technician
I can understand your requirement. However for now the current workflow of backup technician based on Due by time of the request will not be changed.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : SLA violation warning notification
SLA escalation can be configured under Admin-->Service Level Agreement-->Edit a SLA and Select the SLA escalation level and the technician who has to be notified.Do you mean to Say how to...
View ArticleRe : Unable to use ServiceDesk+ iPhone App after 8127 update
I guess the upgrade to build 8200 fixed the issue.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mark a requester as a service account
Dean,Can you please send me the screen shot of the Junk filter configuration? I believe you are in the latest version.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlefont problem
i got a request in SDP but in a different font so i wasn't able to read it from the software, see attached picture
View ArticleRe : Backup-Technician
Hi Team, I too would like to comment kmj711If the ticket has a sla of 3 days and the main technical unavailable one days, the ticket will not be attended to within 24 hours and will not be assigned to...
View ArticleRe : SLA violation warning notification
Priya, What I meant is, where do I check the template that goes to support reps like the one when request is opened or closed. I have created SLA escalation and set when and where to set, but the issue...
View ArticleRe : Help on changing requestid to start from 10001 using MSSQL 2005 database
You need to execute a query in the database to create a dummy Request with Request ID 10000 and then restart the application after which the new Requests should start from Request ID 10001. Connect to...
View ArticleRe : Android App for ServiceDesk Plus Released
We will soon be updating our online guide with the documentation on setting it up on the Android but its almost the same as the documentation what we have for the iphone app and for now you may refer...
View ArticleRe : Save Report As function after editing a currently existing Report
When executing the existing report (there is no changes in the report) Save report as option is given and new report with name Copy is appended to the report name. However when you edit the report,...
View ArticleRe : Reporting on changes based on the Services Affected
Hi Rachana Can you please share the same for MSSQL?ThanksManish
View ArticleRe : NTLM failed redirecting to login page
Can you recreate this issue and send me the support file from Support tab. Also send me the copy of jespa.log from SDP-home/log folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Unable to Close existing Purchase Orders after 8.2 upgrade
Update on symptoms. It seems that only the person that opened the PO is able to close it.
View ArticleRe : SDF-50412 not working
Can you please send me the screen shot of Servicedeskplus settings from Desktop Central under Admin tab?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleClik here to view.