You need to execute a query in the database to create a dummy Request with Request ID 10000 and then restart the application after which the new Requests should start from Request ID 10001.
Connect to the queryeditor on MSSQL and execute the below query to create the dummy Request:
insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (10000,2,0,0,0,0,0,0);
[10000 is the dummy request id number,'2' needs to be a valid requesterid)]
Restart ManageEngine ServiceDesk Plus service.
Note:
Once you find the application generating the Request id's from 10001,you may delete the dummy request inorder to avoid any further confusion.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Connect to the queryeditor on MSSQL and execute the below query to create the dummy Request:
insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (10000,2,0,0,0,0,0,0);
[10000 is the dummy request id number,'2' needs to be a valid requesterid)]
Restart ManageEngine ServiceDesk Plus service.
Note:
Once you find the application generating the Request id's from 10001,you may delete the dummy request inorder to avoid any further confusion.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice