I have a handful of helpdesk guys who work in ServiceDesk groups so they have "Technician" rights in the Services Desk. These same guys enter personal tickets within the Servicedesk to other groups within our company for help. How do they view the tickets they personally created when they dont have access to those groups.
When a non technician logs into the service desk they see all their tickets on the front page and can view /edit them etc. When a technician logs in they see the technician page.