Seach remarks fields of purchase orders
Due to there being no way of linking a purchase order to an incident, change or problem record we sometimes we store important information in the PO remarks field. We cannot however search these...
View ArticleRe : Mail Fetching
Enable this option "Do you want to process emails received from new email addresses ?" under Admin-->Self Service portal settings.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : blue font on subject after update
I just updated to 8205 and the blue font is back... is there going to be a way to permantenly fix or is it going to revert every time we apply a patch? thanks
View ArticleRe : Imformation to Users regarding text colour in the latest version of SDP...
I applied the fix and it worked until I updated to 8205. Are we going to have to do this every time a service patch is release and we apply it?/? thanks much
View ArticleReport used Service Request templates
Hey, We are trying to review our service request templates (we have way to many) and are trying to find/build a report to find out which template is frequently used and which is not. I can't find a...
View ArticleStatus is changed in resolution containing an image
Hey, We have a little problem with the status field. If we add an image to a resolution (paste the image), the status is changed back to "Assigned" after clicking on "SAVE" even if we are saving the...
View ArticleRe : How to insert image to richtextbox from clipboard
We have already brought this feature in 8121,please check out our release post on this:https://forums.manageengine.com/topic/hotfix-8121-releasedMaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleHelp needed - walkthrough of how to process a job
Hi guys, We have been using ServiceDesk for a while but are still a little new at getting the process correct for managing a job from start to finish.at the moment, a case comes into our...
View ArticleRe : Notication Rules not working in SDP
Looks like the notifications are being send,to confirm the same could you please run the below query under Reports \ New Query Report and attach the results:select n.NOTIFICATIONTITLE"Notification...
View ArticleRe : Customer/client portal
Hi,Refer to the Admin guide given in the link:http://www.manageengine.com/products/service-desk/help.htmlRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SLA Warning Notifications
Hi,You can configure SLA escalation for each SLA under Admin-->Service Level agreement.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Add BCC field to notifications
We do not yet have any timeline for this feature, but can be now tracked on the online Feature's list.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Status is changed in resolution containing an image
This is a known issue and will be fixed in one of our upcoming hotfixes and you may further track the issue with an Issue ID: SD-47531.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleEdit vendor at Contract form
HiIs it possible to enable edit vendor details by user while contract form is creating?I do not need to add existing or new vendor.
View ArticleRe : chrome and incident/service catalog template
Hi Maljeev, any idea when this problem will be fixed? this major issue since all our users use chrome and FF and they cannot use the 2 main feature of servicedesk due the hyperlink problem. and it have...
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New Public custom report does not display for other users.
Dear Support, New Custom query report created with Public Access is displaying for the users under the Reports Tab(report link alone), but on clicking the report name, it displays "User does not have...
View ArticleRe : Loan Feature
This is not planned for the immediate future and so don't have any timeline on this but we have updated this on our online Feature's List.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleTechnicians Missing Their own Tickets
I have a handful of helpdesk guys who work in ServiceDesk groups so they have "Technician" rights in the Services Desk. These same guys enter personal tickets within the Servicedesk to other groups...
View ArticleRe : Customer/client portal
Most of the information you will need can be found at the below linkhttp://www.manageengine.com/products/service-desk/help/adminguide/configurations/general/configuring-general-settings.htmlRegardsset3...
View ArticleRe : Imformation to Users regarding text colour in the latest version of SDP...
Currently the file will be updated on every upgrade and i am afraid you will have to repeat this after every upgrade.However i will check with the team if anything can be done to not remove the changes...
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