Quantcast
Channel: Support Portal
Viewing all articles
Browse latest Browse all 20315

Attachment with two consecutive spaces in filename are not forwarded with IE

$
0
0

Hey there,

we encountered a problem in a rather special constellation. If a request comes in with an attachment that has 2 consecutive spaces in the filename, it cannot be forwarded with Internet Explorer. The forwarded mail does not include the file, the conversation shows the attachments but clicking on them opens an empty file. The database entry shows that the "new" filename only has a single space. the file created in the fileAttachments/conversations-folder has size of 0kb and has a single-space filename.

Using a different bowser works, apparently only IE produces this behaviour. We are using ServiceDeskPlus 8205, problem occured with IE9 and IE8, Chrome and Firefox work fine.

We are working around the problem right now, but a fix would be highly appreciated.

Regards,
Thomas


Viewing all articles
Browse latest Browse all 20315

Trending Articles