Re : Report request or help creating
Use this Query:SELECT (systeminfo.workstationname) "Server name ", (softl.SOFTWARENAME) "Software Name" ,aaaUser.FIRST_NAME "User" ,softcat.SOFTWARECATEGORY "Software Category" FROM...
View ArticleRe : Unable to see all technicians in the worklog owners field
Apologize for the inconvenience caused. This issue is fixed in latest build. Please upgrade to get this issue fixed.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Report request or help creating
Hi Priya, thank you for your help just wondering where i specify the software name to search for. im sure its obvious
View ArticleGroups not receiving email notifications
We're having an issue with group email notifications. Group members are not receiving notifications when a request is assigned to the group via mail fetching when it is sent from a technician. However,...
View ArticleRe : Substract Resolved Time - Created Time Problem
Please, can anybody help me with this issue ?
View ArticleRe : Unable to import active directory users with Firefox
It is working on our end on Firefox v21.0.Please check if its the same case for all Technicians using FireFox V21.0 and you may also try the 'Refresh' button on the same page and see if that does...
View ArticleRe : Sites and Categories
How many levels do you use currently? If it is only two, could you not use Category, Subcategory and then Item with the Categories being Infrastructure and App Development
View ArticleRe : Linux equivalent of ae_scan.vbs
Could this be used on a mac as well...We now use network scans but we have to run it quite often to monitor software only when an user isnt at the office we cant complete the scan... so something that...
View ArticleUpdate problem from 8204 to 8205
Good morning.Yesterday, trying to apply the update to 8205 of ServiceDesk Plus and after all the usual steps (engine stop and full backup) the UPDATEMANAGER gave an error (attached the log).According...
View ArticleAdd multiline resolution via API
Hi,i'm trying to add resolution to ticket via REST ARI, and my input xml is:<Details> <resolution> <resolutiontext>Test resolution</resolutiontext>...
View ArticleRe : I am still unable to clear the "PO Approval" issue
Please recreate this issue and send me the Support file from Support tab.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleAttachment with two consecutive spaces in filename are not forwarded with IE
Hey there,we encountered a problem in a rather special constellation. If a request comes in with an attachment that has 2 consecutive spaces in the filename, it cannot be forwarded with Internet...
View ArticleRe : LDAP - Import Schedule
We have this feature added in our Roadmap. Use this feature ID SDF-27287 as a reference to this case.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Substract Resolved Time - Created Time Problem
I managed to substract Created Time from Resolved Time and it shows me the time elapsed since the request was created until the technician solved it.This is the sql interrogation:SELECT ti.FIRST_NAME...
View ArticleRe : Report request or help creating
SELECT (systeminfo.workstationname) "Server name ", (softl.SOFTWARENAME) "Software Name" ,aaaUser.FIRST_NAME "User" ,softcat.SOFTWARECATEGORY "Software Category" FROM SoftwareGroupMember sgm LEFT...
View ArticleRe : Linux equivalent of ae_scan.vbs
Script for Mac machines are available from version 8.1. You can download the script from Quick Actions-->Standalone Audit-->Click on tab with the name Mac. Download the file and execute it in the...
View ArticleRe : Report request or help creating
Thanks for your respons Priya i ran the report and change the field as shownSOFTWARENAME not like '%Check Point Endpoint Security%' this software is listed in the scanned software list of the...
View Articlestop timer report
hello i need a report that displaysrequest IDrequesterurgencyimpactrequest status created timereason for stopping timer
View ArticleRe : Assigning a request to a group via mail fetching
This is a known issue and the same will be fixed in our future updates. Use issue Id 46403 as a reference to this case.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleResponding to a notification from a change
When a notification is sent out from a change and someone replies back to it, a new ticket is created instead of putting it in the change it was sent from. Is there a way to have it go to the change so...
View Article