Sites are used
when you need to restrict the Technicians/Requesters views/roles based on different locations.
when you want to uniquely specify Operational Hours,SLA's,Business Rules/Holidays/Departments for different locations.
when you need to identify separately the Incidents/Service Requests created from different locations.
So if the above isn't required,you can get rid of the Sites.
And to identify the users from different offices,you may add an additional field in the application and map that with the office field (or the similar relevant field) from the Active Directory.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
when you need to restrict the Technicians/Requesters views/roles based on different locations.
when you want to uniquely specify Operational Hours,SLA's,Business Rules/Holidays/Departments for different locations.
when you need to identify separately the Incidents/Service Requests created from different locations.
So if the above isn't required,you can get rid of the Sites.
And to identify the users from different offices,you may add an additional field in the application and map that with the office field (or the similar relevant field) from the Active Directory.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice