Re : Login password encryption
HiWe already have access data encryption?I wait your return.Regards.Andrea Paniagua
View ArticleRe : using sites or not - advice needed
Sites are used when you need to restrict the Technicians/Requesters views/roles based on different locations. when you want to uniquely specify Operational...
View ArticleRe : Projects: Time spent report
We do have plans to bring the timespent reporting based on Projects but currently doesn't have a timeline for this.If you could specify the exact requirement we could try creating a query report for...
View ArticleReport Needed-All Work Assigned
I need to figure out if my load balancing feature is working. I have techs who say they are getting more requests then others when they say others have less tickets. I believe load balancing works on...
View ArticleHow do I change a login username? (for a technician)
We just discovered the Service Desk Plus iPhone app and would love to get started using it. Unfortunately, quite a while back I used my Active Directory username, but did not have it authenticate...
View ArticleLicensing per core in Asset Module
In the asset module I can only assign licenses per processor, server, mailbox, or seat. We need to be able to also assign them per core. Microsoft is now selling licenses this way and I don't have...
View ArticleReport showing assets added in last 24 hours
I'm trying to put together a query report that shows all assets added in the last 24 hours ( whether from a Scan or from the Agent being installed on a Workstation/Server ). This as close as I've...
View ArticleRe : How do I change a login username? (for a technician)
Also, I'd be happy to associate my domain user account with this technician account and begin logging in against Active Directory. I just don't want to lose any current settings or ticket info.
View ArticleRe : using sites or not - advice needed
Hi MaljeevThank you very much for your reply, please could you show/teach me how to add an additional field in SDP and map that to office from AD?RegardsRonnie
View ArticleDelete asset after computer object is removed from AD
Hi allIs it possible to delete a computer asset in SDP on next windows domain scan if an asset no longer exist in AD?Ronnie
View ArticleAssign asset to based on custom AD attribute?
Hi all,Is it possible automatically to assign a computer asset to a user based on a custom AD attribute? for example if we create a custom attribute called Owner in AD. could we use that to auto assign...
View ArticleRe : Notification for unassigned (No Group) tickets after x minutes.
One of our support groups (IT Help Desk) with email help@domain.com has lots of other email accounts in our exchange pointing to it (auto-forward) like ITsupport@domain.com, ITOps@domain.com,...
View ArticleRe : Licensing per core in Asset Module
We have this feature added in the roadmap. Use this feature ID SDF-51233 as a reference to this case.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Agent not installed Report
Hi,You could use the query below to generate the report.SELECT SystemInfo.WORKSTATIONID,SystemInfo.WORKSTATIONNAME "Workstation",OsInfo.OSNAME "OS",AaaUser.FIRST_NAME...
View ArticleRe : Delete workstation
Hi,Please generate the Thread dump and Support file from Support tab when this issue happens. Also send me the data count and schedule activities list from Support tabRegards,Priya KSDP Support -...
View ArticleRe : Survey Configuration and enable/disable for specific requester
Vijay,We are yet to include this feature in the Product. We will let you know once this feature is included in the product.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Last scan information not available for the workstation
Hi,Kindly send us an email to support@servicedeskplus.com, we will setup remote session to analyze the issue. Please do mention this forum post on your mail to identify the...
View ArticleRe : Last scan information not available for the workstation
Hi,Please mention your convenient time and direct contact number on your mail to call you regarding this issue. RegardsCharlesSupport Team
View ArticleRe : using sites or not - advice needed
Add the additional fields(better under Common Additional-Fields) as mentioned in the below...
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