ServiceDesk Plus 8209 Released

New Features in 8209

• SDF-51472 : Technician Space - Showing some of the technician related notification alerts on the application screen. The supported notifications are listed below.
• Notify Technician when a request is assigned.
• Notify Technician when a task is assigned.
• Notify Technician when there is a new reply from requester.
• Notify Technician when a note is added.
• Notify Approver when a request is submitted for approval.
• Notify Technician when a request is approved.
• Notify Technician when a request is rejected.
• SDF-51401 : Any resources of an request can now be set in the request notifications template. Earlier, only the workstation name can be set in the templates. For this, now the variable $WorkstationName is replaced with the $ResourceName in the request notification templates.
• SDF-27604 : Introduced a new option to disable the new requests from being created through email but existing ticket notifications will be appended properly.
• SDF-51426 : Notify the requester when a technician is assigned to a Request.
• SDF-51486 : Support for additional operations in REST API for Change module. The following new operations are supported.
• Add Change
• Update Change
• Get Change
• Get All Changes
• Delete Change
• Add Attachment

Issues Fixed in 8209

• SD-50574 : On creating a custom view with criteria site, the site is not listed in the select data pop-up window when the database is MSSQL has been fixed.
• SD-49667 : Earlier, for a service request, if the CreatedBy and RequestedBy are the same user, the approval action mail was sent twice. Now it has been intelligently handled to send once.
• SD-47531 : In the resolution tab of the request, the status is not getting updated when an image is being inserted in the resolution description area along with the status change, has been fixed.
• SD-46533 : Under Asset custom report's advance filter options, the User list is listed as Ids instead of User name has been fixed.
• SD-51274 : Users imported from LDAP having no department field or if the department is not marked to import, and having the site field marked for import will now gets imported with department as General along with the site.
• SD-49697 : In the Project & Milestone Details popup, the sticky positioning of color indicators for 'Status' and 'Priority' inputs against page scrolling are getting fixed.

Please refer to the below link for the steps to install the patch.