Projects module
Hi,Just want to check if it was possible for the Projects module to be configured to send alerts when new tasks are added and assigned to a resource. Is there functionality for this feature?Thanks
View ArticleRe : Contract Expiry Notification
Use this issue id SD-39659 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleServiceDesk Plus 8209 Released
Dear Users,Hotfix 8209 over SDP 8200 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 8209 SDF-51472 :...
View ArticleRe : Task in API
Use this feature ID SDF-51827 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Workflow(s)
This feature in task is looked upon. We are working on a similar feature.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : setting users to be emailed on SLA escalation
SLA will be applied based on Created time of the Service Request. While creating the Service template you can associate the SLA for the same. SLA Configuration are different for incidents and Service...
View ArticleRe : Requester Notifications
Dmitry,Requester will any way receive the reply which is sentt him by the technician. Can you explain me the use case for such a feature.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Mail Fetch Deletion Not Working (IMAP & Groupwise)
John,Can you send me the Support file from Support tab. Also send me the Screen shot of the email configuration from Admin-->Mail Server settingsRegards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : allow more than 1 associated change for one project
This feature is yet to implemented in the Product. You can email us support@servicedeskplsu.com when you want to know the progress of this feature.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : different approver
Use this feature ID SDF-26786 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Requester Notifications
Hi, Please read details about it in Request ID :##6887127## in your ServiceDesk.Every time when Technician sends reply to helpsdesk address Requester does not receive anything.After a few emails I...
View ArticleRe : Service Desk Groups
Hi,The links below will hopefully prove useful to you in relation to the configuration of the system.You can determine what is visible to your technicians by a combination of Roles and by associating...
View ArticleRe : Asset Scan reports Office 2010 wrong Procuct Key
Hi Alessandro,Sorry for the delay in response, Kindly send your convenient time and direct contact number to support@servicedeskplus.com, we will call you to analyze the issue on remote session. Please...
View Articleseeing odd emails to technicians and unrelated history information in jobs
version : 8.2.0 Build 8208 Just lately we have started getting re-opened and appended with requester notifications for jobs that were not closed ,When another technician replies to the job.Also it...
View ArticleRe : ServiceDesk Plus 8209 Released
Dear, I'm installed release 8209, so how to reverting to old version
View ArticleOut of Office Auto Replies
Hi, Was wondering what's the best way of servicecdesk ignoring out of office replies? RegardsKeith
View ArticlePurchase Module: Volume Licenses
Need to know if there are any plans on improving the way the purchase module handles volume licenses: Example of Current Behavior:*Need to purchase 100 licenses of Office Pro 2013*Create PO for type...
View ArticleRe : Out of Office Auto Replies
We just make a rule under spam filter/mail server settings.Ours just uses a subject filter for "Automatic Reply:"
View Article