Rajesh,
In this case the Approver can reply back to the approval email so that it gets added has a conversation with To as requester email and CC with Servicedesk email address. The request will stay in Pending for Approval. Once the necessary details are added in the request. Apporver can approve it.
When the approver rejects with some comments. Technician as to take necessary steps to rework on request and then resend for the approval.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
In this case the Approver can reply back to the approval email so that it gets added has a conversation with To as requester email and CC with Servicedesk email address. The request will stay in Pending for Approval. Once the necessary details are added in the request. Apporver can approve it.
When the approver rejects with some comments. Technician as to take necessary steps to rework on request and then resend for the approval.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice