Re : Searching using operators
Amy,I can understand your concerns about the search feature. Use this feature ID SDF-43312 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Additional Option in Approver View
Rajesh,In this case the Approver can reply back to the approval email so that it gets added has a conversation with To as requester email and CC with Servicedesk email address. The request will stay in...
View ArticleRe : Grant CC'd users visibility of a request
I too have a need for this feature, to us it seems reasonable that a CC'd user on a ticket has access on the ticket itself. I'm no programmer but wouldn't it be simple to have a feature that would...
View ArticleRe : Restore backup not able to unzip
Hi Peter,Change the format of the file to .zip and remove these folders from the file inlineimages and fileattachments. Now try to restore the zip file and check whether the restore works.regards,Priya...
View ArticleRe : Enable "Pass-through" Authentication on Remote Desktop Services
thanks for the reply, this issue was due to a combination of a fault with the computer account used and the Servicedesk server had not been added to Local intrnaet Zone in IE. Regards, Steve Gray
View ArticleRe : Can we Lock a ticket while they are being worked on or open?
Hi,I have same problem with IT360 solution.Are there time previsions to implement the solution?Regards,Stefano
View ArticleRe : How to use special characters in REPLY_REQUEST in INPUT_DATA description...
Refer to this linkhttp://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#ReplyRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : User sends mail; email address not matched to his entry; can't see tickets
Please send me the screen shot of the Request details page along with the requester details. Also take a screenshot of the requester details from Admin-->Requesters. Send me the screen shots to...
View ArticleRe : template name field
Hi David.The table 'RequestTemplate_List' containts the templateid and templatename.Regards,Stephen
View ArticleRe : What is the additional feature SDF 51401 added to build 8209?
In older version if a request has a workstation assigned to it in Asset field the the Workstation name will be passed in the Notification when Workstation Variable is selected. Now if the request has...
View ArticleRe : service desk plus move to another server
Krishna,I believe you have download 8209. This will use PGSQL as the default database and MSSQL. If you want Mysql then you have use External Mysql.Can you send me the SDrestore.log from SDP-home...
View ArticleRe : ServiceDesk Plus 8210 Released
Hi User,8210 patch also includes the features of 8209. So if you are in 8208 (or earlier), applying 8210 patch will contain all the patches till 8210. Can you just reload (or clear browser cache) and...
View ArticleRe : Converting an incident drop-down additional field to text
Remove the field from the template will cause data loss. Changing the data type from Picklist to text will not cause any data loss. I have tested the same in build 8208. You can take a backup using...
View ArticleRe : NTLM failed redirecting to login page
Can you recreate this issue and send me the support file from Support tab. Also send me the copy of jespa.log from SDP-home/log folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Bullet points don't get displayed on Change requests
We acknowledge this as an issue and the same will be fixed in one of our hot fixes.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Parsing body of emails
Refer to the link given below:http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/email-configurations.html#parserregards,Priya KSDP Support - FAQServiceDesk Plus...
View ArticleRe : Can we Lock a ticket while they are being worked on or open?
Stefano,We are in the planning stage. Apologize, since we cannot commit a time frame now.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Requester Notifications
Hi, I checked here https://servicedeskplus.wiki.zoho.com/SDP-Features-List.html, but didn't find my reference ID.Where can I keep track of it? Can you send me the link? Best regards,Dmitry
View ArticleRe : Departments not updating in reporting
We are having the same exact problem. Regards. jerry.markowitz@fglife.com
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
Thats it ..When did that option get introduced ?Is there a chance we can get an additional field so that if a technician replies , it does not change the onhold status
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