Hi Peter,
Change the format of the file to .zip and remove these folders from the file inlineimages and fileattachments. Now try to restore the zip file and check whether the restore works.
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Change the format of the file to .zip and remove these folders from the file inlineimages and fileattachments. Now try to restore the zip file and check whether the restore works.
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice