In older version if a request has a workstation assigned to it in Asset field the the Workstation name will be passed in the Notification when Workstation Variable is selected.
Now if the request has any other Asset irrespective of Workstation/server, asset name will be passed in the Notification when resource name variable is selected.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Now if the request has any other Asset irrespective of Workstation/server, asset name will be passed in the Notification when resource name variable is selected.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice