Refer to the link given below:
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/email-configurations.html#parser
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/email-configurations.html#parser
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice