Hello,
We have had a few requests recently being randomly deleted when technicians are working on them.
Once technician was writing a reply and clicked 'Send' on to be told that the request had been successfully deleted.
After checking the logs it does state that the technician deleted the call but he had not.
There have also been a number of other occurrences of this with technicians completing other things.
We have not been able to replicate this and have no system logs from when this last happened.
However, we are obviously very concerned that we could be losing requests.
We are using build 8210.
Thanks