Re : Unable to install Start Servicedesk plus 8.2 on windows 2012 server.
Ajay,Let me know the error which you receive while installing the Product. Send us the screen shot of the Error so that we can assist you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Techinician notification doesn't work on new request
Hi,Found it. There was one ä letter in one email address. I guess that was the reason it was not working. Now it works. Thank you very much for pointing right direction.Br.Matti
View ArticleRe : Multi currency
Hi user,We are currently working on multi currency support in Purchase Order module. ie. PO can be created in different currency (with a conversion ratio to base currency). When assets are received...
View ArticleRequests randomly deleted
Hello, We have had a few requests recently being randomly deleted when technicians are working on them. Once technician was writing a reply and clicked 'Send' on to be told that the request had...
View ArticleRe : SDP stop mail fetching when ServiceDesk email receives Kaspersky Report
Just happened this morning as expected. I just sent an email to servicedeskplus-support@manageengine.com and support@servicedeskplus.com.
View ArticleRe : Add BCC field to notifications
Hi team, Our "Executive Support" respond and resolve tickets. When they respond to clients, they must inform the "Comercial Executive assigned" to that customer, but we need to hide the mailbox so that...
View ArticleProject Managent Additions
1. Enable "Add New" "Task Templates" "Dependencies" "Organize" "Close" "Delete" Controls on Milestones with no Tasks added to it Currently you have to add one task manually, then you can bulk load...
View ArticleRe : Add BCC field to notifications
Hi, We have a similar problem. Occasionally we need to email customers when problems occur. Management also want to receive a copy of the email but do not want their email address disclosed. We...
View ArticleRe : Add BCC field to notifications
Hi Mauricio,Just curious to check if you are using SDP for internal IT management or for external customers..regards,Uma..SDP team.
View ArticleRe : Requests - > New Work Log -> auto-fill 'End Time' or mandatory
Prior to moving Work Logs into the Task section of a ticket this was a standard feature.
View ArticleRe : Add BCC field to notifications
Hi Uma We have implemented user attention SDP for internal and external customers. 4000 monthly tickets for customers and 3000 tickets for internal users. There are many support groups configured in 2...
View ArticleRe : Email command templates not Working.
Is there anyway to actually add a task to an existing ticket programmatically or with other email commands?
View ArticleAssigning Technician from dropdown
I discovered an issue in SDP in which assigning a ticket to a technician from another group will not assign the group. All the IT tickets come into the Service Desk group and queue. We work out of...
View ArticleProject Management - Task Notifications
Hi,I have created a new project with a number of milestones and tasks assigned to technicians. Is there a way that when a 'Task' has been updated or closed that it can email the 'Milestone Owner'?I...
View ArticleRe : Error During Backup
Send me the StartDB.bat file from SDP-home/bin folder and wrapper.conf file from SDP-home/server/default/conf folder. Let me know the RAM Size in Servicedesk server.Regards,Priya KSDP Support -...
View ArticleRe : Technician Space enhancement
Ron,Your suggestion has been added to our feature request queue, it will be considered for inclusion based on the priority and demand for it. Please make a note of the feature id for your reference and...
View ArticleRe : Technicians Cannot See Requesters
Hi Priya,Thanks for the arrangement, it seems we could solve the problem by recreating the cache folder at the following location:%SDP install dir%\applications\extractedPerhaps this information could...
View ArticleRe : Open requests past dueby date not being flagged overdue
Send me the Schedule Activities,Support file and Data count from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Two unrelated problems
Mike,Can I get some screen shots of this issue so that I could assist you.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SD+ Win 2012 and MSSQL2012 Compatibility
Hi User, Yes, ServiceDesk Plus is supported on Server 2012 and MS SQL 2012. PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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