Hi Maljeev,
The request list view looks very familiar but the request details view requires some familiarization. At first glance I like the UI with the left navigation but I would need to work a while with it before I can tell if it improves the workflow. I would prefer to see the most recent items (conversations, notes, etc) on top to prevent having to scroll down. Also Internet Explorer support is a must because this is the default browser within our company.
Best regards,
Demetrius
Best regards,
Demetrius