Re : Need Help to Create Survey Report Which has User Comments
Hi Junu,You could use the query below to generate the report. SELECT wo.workorderid "Request ID", MAX(CAST(wo.TITLE AS VARCHAR(30))) "Request Title",MAX(aau.FIRST_NAME)...
View ArticleRe : email notification for ticket assigned to a specific person
We are adding following operations like Assign/Pickup/Link-Delink/Merge/Disassociation of request to Problem and change to be sent as group update notification. This will be released in a...
View Articledelete departments
hellomultiple departments showed up the default settings, what can cause this issue?and how can i delete them cause they all greyed out when i tried tothank you
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ServiceDesk Plus UI Revamp: Request Module
Hi, We are in the process of revamping ServiceDesk Plus and we begin with the 'Request' Module redesign. Here is the Demo . Its in HTML static with sample data and navigation links given for popups...
View ArticleQuery Regarding Number of Calls Logged
Hi,If 5 calls are logged separately within the SDP system and are then merged into one single callDoes the total number of calls reported to be logged total 5?When they are merged into 1 call and then...
View ArticleRe : Single sign on enabled and still getting logon screen
:( Problem is i cant do that on iPad.Expecting/Waiting for a SDP App for Requester :)
View ArticleRe : Mandatory fields for survey
We are planning to revamp the survey module in the application. We are in the planning phase for this development. Let me forward this requirement to the development team.Regards,Priya KSDP Support -...
View ArticleRe : Disable non-technicians (requesters) from logging in
Currently we do not have an option to disable the Requesters from logging into the application.Could you please brief me on your scenario where you need to disable the login for Requesters.MaljeevSDP...
View ArticleHow to remove the service field in service catalog
Hello,We are using servicedesk plus 8.2.In Admin->Service Catalog->Email to test the ADD NEW FIELD,i added one field named as 1. I was able to remove from the service preview(Right side) but the...
View ArticleRe : Query Regarding Number of Calls Logged
Once merged,the 5 calls are further considered as just one call and the reports ran after the merging will reflect the 5 calls as just one call.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : SQL Query to know when has been established Priority in a ticket
Nobody knows? :(Thanks!
View ArticleRe : Auto assign tech - assigning in vacation technician
forum didn't updated, so answering to question:"The duebydate of these requests which got assigned to him,does it fall on the vacation dates or outside ?"Yes, the requests assign to him is fall on...
View ArticleRe : Auto assign tech - assigning in vacation technician
With the settings you mentioned above and the Technician marked leave on Tech availability chart and the duebydate falling on the Vacation dates of that Technician,the Requests shouldn't get assigned...
View ArticleRe : Auto assign tech - assigning in vacation technician
done. send logs and screenshots
View ArticleRe : How to remove the service field in service catalog
Hello,I got the answer for this one by trying the Manage-> Additional Fields.In Service Category i selected Email and the Fields are listed.I removed the Field 1 from this and saved.Now it is not...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi Maljeev, The request list view looks very familiar but the request details view requires some familiarization. At first glance I like the UI with the left navigation but I would need to work a...
View ArticleReport Request - all assetts assigned to users
im looking for a report that shows all the assetts that are assigned to users if a users leaves the company i would like to run a report which shows the assetts mobile phonelaptopsdesktopdocking...
View ArticleRe : Is it possible to reset the ID counter for Requests in Servicedesk Plus?
For now alphanumeric value is not supported in Request ID.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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