hi,
Instead of using Scheduled Start, Scheduled End, Actual Start & Actual End under Task section I design and make those fields appear right on Incident Request. Everything just fine except when running report (query report):
SELECT wo.WORKORDERID "RequestID",
aau.FIRST_NAME "Requester",
LONGTODATE(wo.CREATEDDATE) "Created Date",
LONGTODATE(wo.SCHEDULEDSTARTTIME) "Scheduled Start Time",
LONGTODATE(wo.SCHEDULEDENDTIME) "Scheduled End Time",
LONGTODATE(wo.ACTUALSTARTTIME) "Actual Start Time",
LONGTODATE(wo.ACTUALENDTIME) "Actual End Time",
taskprior.PRIORITYNAME "Priority",
LONGTODATE(wo.COMPLETEDTIME) "Completed Time",
std.STATUSNAME "Request Status",
ti.FIRST_NAME "Technician",
wotodesc.FULLDESCRIPTION "Description",
rrs.RESOLUTION "Resolution",
LONGTODATE(wo.RESOLVEDTIME) "Resolved Time",
LONGTODATE(wo.FR_DUETIME) "Response DueBy Time" FROM TaskDetails taskdet
LEFT JOIN PriorityDefinition taskprior ON taskdet.PRIORITYID=taskprior.PRIORITYID
LEFT JOIN WorkOrderToTaskDetails wototaskdet ON taskdet.TASKID=wototaskdet.TASKID
LEFT JOIN LevelDefinition lvd ON wos.LEVELID=lvd.LEVELID
LEFT JOIN WorkOrder wo ON wototaskdet.WORKORDERID=wo.WORKORDERID
LEFT JOIN WorkOrderToDescription wotodesc ON wo.WORKORDERID=wotodesc.WORKORDERID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID
LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID
I got error:
java.sql.SQLException: null, message from server: "Unknown column 'wo.SCHEDULEDSTARTTIME' in 'field list'"
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1902)
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1106)
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1200)
at com.mysql.jdbc.MysqlIO.sqlQuery(MysqlIO.java:1161)
at com.mysql.jdbc.Connection.execSQL(Connection.java:2084)
at com.mysql.jdbc.Connection.execSQL(Connection.java:2034)
at com.mysql.jdbc.Statement.executeQuery(Statement.java:1153)
at org.jboss.resource.adapter.jdbc.WrappedStatement.executeQuery(WrappedStatement.java:250)
at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:7623)
at com.adventnet.servicedesk.reports.action.ReportRequestHandler.runSQLQueryReport(ReportRequestHandler.java:1639)
at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1957)
at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:175)
at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:176)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)
Do you have any suggestion since I believe these new fields will appear in WorkOrder Table.?.
Thanks.
HK