Re : Add New Translation
Currently we do not have options to translate Categories\SubCategories\Item.You can only define them in one language.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlecurrent status reporting
Hello;I am attempting to create a report to snapshot the number of request IDs a certain technician has 'now', and in what state (open closed etc).I can do this with SQL but this report is for an...
View ArticleRe : SDP 9.0 Beta Registration
Hi Odarchuk,We are providing beta access in patches (and I think we have issued for 1 or 2 batches so far). Will check with the team to include you in the next batch.We are still working on the new UI...
View ArticleTasks and approvals
Hi Everyone,We are using the request catalog to create requests and assign tasks to different persons/departments. But when a request needs approval, and when it's not approved yet, you can still see...
View Articlereport new fields in request incident
hi,Instead of using Scheduled Start, Scheduled End, Actual Start & Actual End under Task section I design and make those fields appear right on Incident Request. Everything just fine except when...
View ArticleRe : SDP Agent crashes Windows Server Backup
We have fixed this in our latest build 8213 and so you may upgrade to to the same to resolve the issue.http://www.manageengine.com/products/service-desk/service-packs.htmlMaljeevSDP Support -...
View ArticleChange approved automatically by system?
This morning I raised a change for approval through the CAB. I selected my boss in the list of CAB members, he received an email where he rejected the change. ServiceDesk shows the change next to his...
View ArticleRe : Report identify duplicate Service Tag entries
This option is available in the latest build of ServiceDesk Plus. So please check your version and if you are in the older version, please upgrade and the application will list out the duplicate...
View ArticleRe : assets with agent installed
Please make sure that you have enabled the option Scan at System Startup under Admin->Agent Settings. Then use that agent and deploy them in all the workstations. So when the workstation is deleted...
View ArticleReport - Requesters mail with active contracts
Hello dears,I would like to create a reports with this information:--> Requesters mail with active contractsIt could be in a .txt file or a Select on my database, wherever...thank you
View ArticleRe : Change approved automatically by system?
The Changes of the type "Standard" are pre-approved changes and so they will be marked as Approved as soon as you create the Change.You can configure this under Admin\Change Types and edit each Change...
View ArticleRe : assets with agent installed
thanks. i've already pushed out and missed that setting. Is there a way to turn this using the registry. I can deploy that easily via registry key?do i change this to enable the...
View ArticleSQL update
We want to make the content of our assettag-field the same as the content of the first extra assetfield. Is this the update we can execute?UPDATE resources SET assettag = (SELECT...
View ArticleServiceDesk Plus 8214 Released
Dear Users,Hotfix 8214 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlExisting customers, kindly note, that the upgrade...
View ArticleIs it possible to add a multiple selection field type (Example Checkbox) in...
Is it possible to add a multiple selection field type (Example Checkbox) in any of the template (example Incident)?If yes, please guide with the steps...ThanksAthar
View ArticleCost Report
how I can make service cost report for any assets (laptop,server,...etc).I need to make cost report for all assets or specific assets.
View ArticleRe : Change Request Module - Additional fields - checkboxes?
Hi Priya, I have same requirement... Is this feature available ? Would appreciate your replyMany ThanksAthar
View ArticleRe : assets with agent installed
If you want to update the Scan At Start Up for all the machine through the registry, then you need to use the Agent Configuration found under Admin->Agent Settings->Help Card, there you will have...
View ArticleRe : Change Request Module - Additional fields - checkboxes?
We have brought this in Service catalog under the Resource Info section but not in Change module.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Article