This option is available in the latest build of ServiceDesk Plus. So please check your version and if you are in the older version, please upgrade and the application will list out the duplicate entries.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice