Graeme,
Please let me know whether you have configured Group Email address under Admin-->Support Groups. Send me the screen shot of the Conversation of the request which has got reopened.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Please let me know whether you have configured Group Email address under Admin-->Support Groups. Send me the screen shot of the Conversation of the request which has got reopened.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice