Re : Report for Tickets Created, Completed, SLA Violation percentage in this...
Dear Stephen,This is almost the report that I need, but I have to include the SLA. How can I do it?SELECT longtodate(wo.CREATEDTIME) "Hora de creación",wo.WORKORDERID "ID de la...
View ArticleDesktop Central
I want to apply restrictions to the desktop for local users or local groups logging on to a server, but not for the domain users. Does Desktop Central have the abililty to distinguish this?Thx,Ben
View ArticleTask Report
Hi,I would like to make a report with conditions:Task is assigned for technician A but is closed or edit not by technican A (filter by technician and time) , task is also related to the ticket ID.Could...
View ArticleRequest Print Preview - Include Changes / Problems / POs
In a Request print preview that has associated Purchase Orders / Changes / Problem, allow selecting to have those associated records included in the print.This would be extremely helpful in the case of...
View ArticleRe : Asset appear on different remote asset explorer
Hi Priya,The issue is the asset appear on the other remote asset explorer not servicedesk server, and new added machine is uncheck from schedule scan. So in the first place the machine is not in Site B...
View ArticleRe : Top ten requesters
Hi,You could use the query below to generate the report, to list the last month data.SELECT TOP 10 MAX(aau.FIRST_NAME) "Requester",COUNT(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN...
View Articleopen request default technician
HI,My system have 3 technician (A, B, C).May I set the default technician by login user when technician open new request ?ex:if technician "A" login and he open a new request, the technician item of...
View ArticleRe : Bulk Import Items
Thanks Priya - can I just confirm, this will merge new items in to the existing sub categories?
View ArticleRe : Bulk Import Items
You can add the Item to all the Subcategory. Refer to attached sample file.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Remove duplicate requestors
Hi,Can you please send a request to support@servicedeskplus.com along with this Forum link as reference. Please mention the build number for the application in the email.Regards.,Priya KSDP Support -...
View ArticleNeed SQL query to pullout report for archived request / incident
Report should contain follwoing filed atleast with data range. Request IDRequest created timeGroupTechnicianSLA status---------------------Rajesh Singh
View ArticleRe : Requests automatically reopens after closure
Graeme,Please let me know whether you have configured Group Email address under Admin-->Support Groups. Send me the screen shot of the Conversation of the request which has got reopened....
View ArticleRe : Asset appear on different remote asset explorer
I certainly understand your point. The Machine has moved from Site A to Site B and if there is a manual scan performed on Site B when Site A's machine is connected, this machine will be scanned. Hence...
View ArticleRe : Requests automatically reopens after closure
Hi all, Please check SDF-43514 introduced in build 8211. Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications....
View ArticleRe : Bulk Import Items
Yup, If you have a Category,Sub Category and item say Telephone,Connection and Extension. Now you want to add a new item named New Extension then it will be added a new item and the existing one...
View ArticleRe : Scan Issue
Delete the VM Host and all the VM's from Asset List view. Now try to scan the VM machine again.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Asset appear on different remote asset explorer
Hi Priya – I’m not sure what’s happened here, but the only forum item I’ve submitted is Topic ID – 049000006769132 I’ve now received half a dozen emails relating to other peoples posts. Thanks, Simon...
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Re : Requests automatically reopens after closure
Hi Priya We’ve not set up group email. We run a small team so this is not yet required. Screen shot of conversation attached below. Regards Graeme Graeme Kirk – Head of IT...
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