Hello,
We are just starting our technician pilot before hopefully going live for our users in the coming weeks, believe I have run into an issue with the Request filter "My Open Or Unassigned".
We have technicians who have permission to view all request tickets in their site(s), but are only members of specific support groups. Using the My Open Or Unassigned filter in the Requests tab seems to be showing Open or Unassigned tickets for all Groups, not just the groups the technician is a part of.
This seems like a significant inconvenience as we were assuming this view would be the first place technicinas would go to see what new tickets existed for their ("My") group(s). The fact that it would be cluttered with tickets from other groups seems like it is not working as intended. This seems like a core filter, not one we should have to set up manually for each technician.
We are running version 8.2.0. Could you indicate if this is scheduled to be changed or has been fixed in a newer patch/release?
Thank you,
Roy