Re : Business Rules
Sorry but the real issue in this posting is regarding the Business Rules not processing correctly. It was suggested that this was due to Service Requests but after a few postings back and forth, I have...
View ArticlePreventive Maintenence Tasks for SW updates
I am looking for suggestions on the use of the PM Tasks option for the scheduled release and distribution of software updates and patches. I would like to avoid using the Change Request module because...
View ArticleNew hire workflow with multiple tasks
I have run into a problem while developing our new hire workflow in service desk plus using the service catalog.We have several different support groups using service desk to track their efforts....
View ArticleRe : Can this be done? multiple departments fill in different parts of a...
I just found this thread after posting another related questionhttps://forums.manageengine.com/topic/new-hire-workflow-with-multiple-tasksI am trying to develop something like what you are discussing...
View ArticleRe : Business Rules
Liam,Is it possible for you to grab a screenshot of the business Rule as you currently have it set up so we can take a look?Regardsset3 Solutions
View ArticleRe : Service Catalog IE11
Hi Demetrius,The support for IE 10 and IE 11 will be available post 9.0 release of ServiceDesk.Regards,Santhosh MahibanSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Custom Reports for ServiceDesk Plus - Tracking Request Status
Hi,In what way was the data returned incorrect - if you can confirm and provide some further details we can take another look as it returned successful data on our system.Look forward to your...
View ArticleRe : Monthy Survey Results Report
can i have this report for each technician to show the average percentage on each question for the surveys made for this technician
View ArticleRe : Custom Reports for ServiceDesk Plus - Tracking Request Status
i was asking to replace the LAG function so that the query will work on MSSQL 2008
View ArticleRe : Preventive Maintenence Tasks for SW updates
For now PM tasks use Incident templates. We do not have plans to bring in Servicerequest template in PM tasks so that you can comfigure approval and worklow. However we cannot commit a time frame on...
View ArticleRe : Change the "#" character in subjet notification
You can connect to the database and execute the below query to update the value from ## to another value.update globalconfig set paramvalue='@@' where parameter like '%EMAIL_PARSER_DELIMITER%'; If the...
View ArticleRe : Reporting on Known Errors
Hi Mike,It is not possible to embed hyperlinks with the Problem ID , using a SQL query report in ServiceDesk Plus. Apologize for the inconvenience caused.Regards,Stephen
View ArticleRe : Average time spent report
Hi,The Time Elapsed filed under the available columns, while generating a custom report in ServiceDesk Plus, will give the time taken to resolve the request, excluding the onhold time, non operational...
View ArticleRe : Tool tip messages
We understand the need of having tool tip for the fields in Template in the application. We are yet to decide on the design of this feature.Will it be OK for you if there is a Help card which explains...
View ArticleRe : Meraki switch or AP & network scan
If those switches and Access points Supports SNMP then servicedesk can scan the devices. Please check whether the OID of this switch and Access points are listed under Admin-->General settings after...
View ArticleWhat versions of MySQL does ServiceDesk Plus 8.2+ support?
We have a production MySQL 5.5 Enterprise server and are in the process of moving all of our individual MySQL servers to it. What versions of MySQL does SDP 8.2+ support?
View Articlerequest print preview for requester
When I run a print preview of a request with the account of a requester I have the output shown in attachment, while when I use the account of a technician the report is correct. My version is the...
View ArticleMy Open Or Unassigned - Seeing All Support Groups
Hello, We are just starting our technician pilot before hopefully going live for our users in the coming weeks, believe I have run into an issue with the Request filter "My Open Or Unassigned". We...
View Article@@REQUESTTEMPLATE is not working
Gents,@@REQUESTTEMPLATE=xxx@@ is not working in email. The ticket is always created with Default template.Any another command (AddRequest, REQUESTER, TECHNICIAN, etc) is ok. Could you please check, do...
View ArticleRandom error 500 when using IE
We have a user base of about 60 people that submit tickets. On random occurences specifically in IE the user will receive an error 500 when trying to access the helpdesk. We have AD authentication pass...
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