This is an issue at our end and the same has been added to the products issues list. We will be fixing this issue in one of our hotfix. Please make a note of the Issue ID:SD-47499 for your reference.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice