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Teamviewer remote control with $ variable
Hi,My command is \\server\tv8\teamviewer.exe -i $TVID The TVID is a workstation additional field named TVID. But it fills in $TVID instead of the number.
View ArticleRe : Editor Adds extra blank lines SDP
Hi, The extra vertical space issue is already known to us. We have developed another Text Editor for SDP. Which we are planning to ship after 9.0 . We believe after using the new editor in the product...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi Sven,We are working on fine tuning the UI. Will will publish the UI once finalized. Also we are yet to start on the implementation activity.regards,Uma..SDP team.
View ArticleRe : request print preview for requester
This is an issue at our end and the same has been added to the products issues list. We will be fixing this issue in one of our hotfix. Please make a note of the Issue ID:SD-47499 for your...
View ArticleRe : Fetching Mail from Exchange 2010
Leo,Can we have a remote session to look into this issue? Please send your contact details along with this email address to support@servicedeskplus.comRegards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Assign Same ticket to Multiple technicians
As of now we do not have an option to assign multiple technicians to a request. However this requirement is available in our product roadmap. Please make a note of the Feature ID:SDF-29275 for your...
View ArticleRe : Can not convert mysql to sql server 2008
Refer to the link given below to troubleshoot this issue:http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.htmlregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : report on survey question
can you please add to the query to get the following table Technician Average Q1 % Average Q2 % Average Q3 % Average Q4 % Overall Rating % Comments for the technician...
View ArticleRe : Business Rules
Hi Liam,The business rule you've created certainly looks as though it should operate. I notice that you have the site based feature enabled - perhaps there is an issue with this despite this...
View ArticleRe : Automatic calculated "Work Log"
Hi Ali,We are currently working on the requested feature. Technician can mark the ticket he/she is currently working on. Other technicians / Co-ordinators can know whether any technician is working on...
View ArticleRe : Requester Conversation
Please refer the below link to configure outgoing mail server settings and incoming mail server...
View ArticleRe : Task additional fields
I'm also looking into having the ability to add Additional Fields into Tasks. I don't see it in the roadmap for 9.0... What's the status on this?
View ArticleRe : Automatic calculated "Work Log"
That will be great Padma, but, when this issue will be fixed ? or this feature will be available on 9.0 ?Thank you.
View ArticleWYSIWYG editor in Solutions does not save correctly
Hi ManageEngine,The WYSIWYG editor in the solutions db does not work properly and needs a bit of refining. In particular, it adds additional carriage returns/new lines. We are using the solutions db as...
View ArticleRe : SDP 9.0 Beta Registration
I already fill the registration form and I'm still waiting for link to download SDP 9.0 Beta.Please advice.
View ArticleRe : WYSIWYG editor in Solutions does not save correctly
Hi Hartleigh,The issue reported by you is new to us. Thus, we need few set of inputs from your side to analyze the root cause of the issue.Provide us the following set of inputs : Screen shot while...
View ArticleRe : Task additional fields
Hi, In our latest version 8215 Estimated Effort field is added to the Tasks. When you enter the Scheduled Start time the Estimated Effort will help you determine the Scheduled End of the tasks...
View ArticleRe : RoboTech on x64 not recognizing License
Once the latest build is releases, the updated version will be on our About Tab under Help. Also you can subscribe for newsletters from the below link to get constant...
View ArticleRe : Projects - Problems modules integration
Thank you for explaining your requirement in detail. Let me forward the feature of associating a Problem to a Project to the development team.regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : New Support group not visible as a choice
Alistair,Group is displayed based on the Site set for the request. If you have created a Group called Group A under Site A, only if the request contains Site A then Group A will be...
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