Refer to the link given below to troubleshoot this issue:
http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.html
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.html
regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice