Hi User,
Yes, the notification can be turned off.
To turn off the notification bell execute the below query in the database and the stop and start the application once.
update globalconfig set paramvalue='false' where category='dynamicnotifications' and parameter='isenabled';
To check the database type open a command prompt (run as administrator), change directory to ..\ManageEngine\servicedesk\bin>changeDBServer.bat (execute). The server type shown in the DB config wizard is the database you use.
If you use PostGres:
To connect to psql database follow the below steps.
..\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U postgres -p 65432
To use ServiceDesk database, use the below command.
postgres=# \c servicedesk
If you use MySql database, connect to the servicedesk database with the below commands.
cmd> cd ..\Servicedesk\mysql\bin
cmd> mysql.exe -u root -P 33366 servicedesk
If you use MS SQL database, connect to the SQL Management Studio and execute the above query in the database 'servicedesk'.