Re : Customize Home Page
that 's a great ideacan you give me the code to add this chart to the portalthe chart gives the user his number of requests an their status,right?
View ArticleRe : Customize Home Page
Hi Hass71,The chart in this example has been created using an external tool which runs a query against the ServiceDesk Plus back end and then creates the graph in a web ready format. As it currently...
View ArticleRe : Issue with SPam Filter "Subject begins/end with"
We have decided to take this up in 9000 release.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hello,I don't see any new features in editor. Two issues we have been facing since 3 years haven't been considered yet:1. Right-To-Left Support2. Copy from Word For many of our clients, these two...
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Asset Managment - Product Type greyed out
I'm not sure why but "Firewall" under Asset Management is greyed out and I would like move some In Store Assets to the Product Type. I noticed under Description "Created in Migration", not sure what...
View ArticleRe : Issue with SPam Filter "Subject begins/end with"
That would be helpful, thank you.
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Problem for scanning thinclients that the system operating was installed from...
Hi, We have in company some thinclients (nearly 50) that the system operating was installed from an image (Windows Embedded Standard 7).We have an thinclient that was scanned correctly. When I try to...
View ArticleRe : New hire workflow with multiple tasks
I think I came up with a suitable workaround for this scenario.By creating a "metagroup" and having the service template autoassign to this group, I can combine members of the other groups into this...
View ArticleNOOB purchase order attachements - how do I view them?
Running SD Plus build 8214. I have created a PO, approved it, received the item, and created an invoice. I then added an attachment. Where do I find the attachment? I am not seeing it on any of the PO...
View ArticleRe : Customize Home Page
Hi,Thanks for the reply. I don't want anything on the right side. How can I do that ?I want to make following changes in the requester home page. How can I do this?. I am using SQL server as...
View ArticleChange the details in My Request Summary
Hi,I want to change the sections under My Request Summary block in the requester home page. Now the sections under this area are Pending,Awaiting ApprovalWaiting Update.I want to change these to Open...
View ArticleRe : Site field & department Field
Hi,I created a new incident template and able to remove the site column.But how can I hide the default template from the requester?
View ArticleRe : ServiceDeskPlus: Unable to update user logged ticket?
Hi Gary,Please try it on IE till 9 and with Chrome and Firefox and see if this works. Please update us if you have issues with any of the mentioned browsers, so that we can assist you...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Dear SamiCopying from Word and Right to Left support is working fine, i'm using it long time back if you mean Right to Left for Arabic, we have no issues using Arabic in when we submit our solutions
View ArticleRe : Problem for scanning thinclients that the system operating was installed...
If the OS that is having issue is a 32 bit, then send us the registry screen shot by going under [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall].For 64 bit...
View ArticleRe : Asset Managment - Product Type greyed out
We have introduced Firewall, Rack and Storage Device as a Default IT Asset from Version 8.1 of ServiceDesk and Tables and Smart Phones from 8.2 of ServiceDesk.So as of now we do not Scan and Manage...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
I tried it in the demo page See the result in request id 5
View ArticleRe : Notification Bell
Hi User,Yes, the notification can be turned off. To turn off the notification bell execute the below query in the database and the stop and start the application once. update globalconfig set...
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Re : NOOB purchase order attachements - how do I view them?
Hi golong, The attachment that you have added to a PO can be found in the primary page of a PO under the attachments section. PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk update fails
Check whether the MSSQL login as these Roles Public,sysadmin and DBcreator. Also Servicedesk uses only SQL authentication and not windows authentication.Regards,Priya KSDP Support - FAQServiceDesk Plus...
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