This will be customizable in the upcoming 9.0 release.You will have an option to define different status's for different stages and the default status's can be renamed.
Refer to our below online 9.0 beta (Check out this feature under Admin/ Problem/Change Management / Stage and Status)
http://change.servicedeskplus.com
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Refer to our below online 9.0 beta (Check out this feature under Admin/ Problem/Change Management / Stage and Status)
http://change.servicedeskplus.com
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice