Re : Email replies to ServiceDesk from Technicians do not register
If the Technician replies to a Notification email, it does not show up in the request at all, either in the Conversation section, or in the notes section. We have the notification setting enabled...
View ArticleRe : Problems with continuous authorization
I sent a letter to Support@servicedeskplus.com.
View ArticleAsset Report for Failed Assets
I would like to have a report that shows all workstation(s) failed during last scan. Report will show all Assets that contain Error Message details of list of failed assets. Thanks.
View ArticleBusiness Rules - based on a change of value
It would be useful in the Business Rule section to be able to define a rule based upon a value changing when a call is saved. For example, once the ability to automatically create an email is added...
View ArticleRe : WYSIWYG editor in Solutions does not save correctly
Hi Nishit,The new editor looks great. It does not seem to break the html like the existing production version has for us.One minor detail that I would mention is that the numbered points do not indent,...
View ArticleIs it possible to provide a URL to a report
Wondering if anyone knows how I can provide a link that takes a technician right to a generated report.
View ArticleRe : Timespent per technician - each day
thanks for the reply sabbichis, i get the below error message. We are using mysql back end. Have you got any custom fields?java.sql.SQLException: null, message from server: "Unknown column...
View ArticleRe : CC not provided - Error when reply on "Your request has been logged with...
Those who needs a workaround on an urgent basis we could provide you with a jar file which can be placed in your installation folders which will fix this issue.Please send us an e-mail to our Support...
View ArticleRename default Change status
Hello,I have been surfing a while and I have not seen this topic issued. We have just made a fresh install of SDP and we want to cutomize the status for change module. There are 3 status that can't be...
View ArticleRe : Service Desk Plus 8017 Build Upgrade
If you are looking for the build or ppm file for 8017, please refer the below link. http://archives.manageengine.com/service-desk/8017/ If you need any assistance, please share the Request ID and...
View ArticleRe : Rename default Change status
Hi,It's likely that you can make this change through the 'Translation' area within the admin...
View ArticleRe : Rename default Change status
This will be customizable in the upcoming 9.0 release.You will have an option to define different status's for different stages and the default status's can be renamed.Refer to our below online 9.0...
View ArticleRe : ServiceDesk Plus 8211 Released
By design,this feature when enabled will notify the users both in To and CC address.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Custom Asset report showing cost
Thank you Steve the report the query is spot on and you have saved me a lot of aggro!!!! Set3 fyi I am using MSSQLthanks again Steve!
View ArticleRe : Need to change AD authentication Server information
Apologies for a very late reply on this.In such a scenario you can reset the local password for a user who has administrator rights and then go under Admin\Windows Domain scan and change the respective...
View ArticleRe : Custom Asset report showing cost
Glad to hear your issue has been resolved.All the bestset3 Solutions
View Articlereport listing relationships and support group membership from CMDB
How can I get a report all the relationships in the CMDBHow can I get a report that lists all support groups and technicians in these groups?
View ArticleRe : Rename default Change status
Thanks for the response. I went to tranlation module, searched for "Completed", tool showed several results, six of them were exactly that text. I changed those 6 strings, but none of them changed the...
View ArticleRe : Rename default Change status
Thanks for the response. Looking forward to get that release. Meanwhile, is there any workaround?Would I mess the instance up if I modify the register in DB?Best RegardsJorge
View ArticleRe : Incidents connected to asset report
Hi,You could use the query below to generate the report.SELECT si.resourcename 'Asset',wo.WORKORDERID "Request ID",cri.FIRST_NAME "Created By",longtodate(wo.CREATEDTIME) "Created Time",ti.FIRST_NAME...
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