Apologies for a very late reply on this.
In such a scenario you can reset the local password for a user who has administrator rights and then go under Admin\Windows Domain scan and change the respective domain credentials.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
In such a scenario you can reset the local password for a user who has administrator rights and then go under Admin\Windows Domain scan and change the respective domain credentials.
| The below steps will help you to reset one of the Administrator's password to "admin". For MSSQL database,connect to the query analyzer of the SQL server and execute the queries. For MYSQL database,connect to the database following the below steps and then execute the queries. Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command mysql.exe -u root -P 33366 servicedesk For PGSQL database,connect to the database following the below steps and then execute the queries. Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command psql.exe -U postgres -p 65432 -d servicedesk ================================================================================= 1.) Execute this query to find all the Administrator logins in the application. select al.login_id"Login ID",au.first_name"Name",al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where aar.role_id=4 and sd.status='ACTIVE'; 2.) From the output of the first query, identify the right user and use the login_id for that user in the below query(where it is highlighted) to reset his password. update AaaPassword set password='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where password_id in (select ap.password_id from aaaaccpassword ap left join aaaaccount ac on ac.account_id=ap.account_id left join aaalogin al on al.login_id=ac.login_id where al.login_id=LOGIN_ID); Note: After resetting the password, you will be able to login with password as 'admin', provided you select 'Local Authentication' in the "Log on to" drop-down list. |
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice