Please stop the application service and go under ManageEngine\ServiceDesk\applications folder and rename the folder "extracted" to "old_extracted" and restart the application and check if that fixes the issue.
If it doesn't,please send us an e-mail to our Support Team at support@servicedeskplus.com to further analyze this issue.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
If it doesn't,please send us an e-mail to our Support Team at support@servicedeskplus.com to further analyze this issue.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice